Project preparation · France
Start with the people using the service.
A public information site, consumer shop and internal employee tool need different journeys and different decisions.
Explain your projectFollow one real example
Show a typical enquiry, purchase, document exchange or approval. Who starts it, what information is missing and who decides the next step? Choose a first result people can recognize.
Give French content an owner
The review includes navigation, forms, errors, confirmation messages, documents, metadata and later updates. Agree terminology, tone and the person qualified to approve specialist customer information.
Include the services behind the page
Hosting, payment, identity, email, analytics, AI and embedded tools affect reliability, access and data. Identify account owners, what each service receives and what happens when it is unavailable.
Read planning questions, data considerations and official starting points.