Practical improvements · France
Fix the point where the current system slows people down.
A redesign may help, but a smaller repair or connection between existing tools can sometimes solve the problem.
Describe the difficultyA clearer public website
Repair routes and forms, organize services, improve mobile and keyboard use, and align page titles, canonical addresses and structured data with the content. French customer-facing copy needs an agreed reviewer.
A smoother internal process
Give requests and approvals a visible status, reduce duplicate entry or connect customer, document and reporting tools. Make exceptions and corrections understandable to the people handling them.
A move that preserves useful history
When migrating, map URLs, identifiers, records, permissions and integrations. Rehearse with representative data, reconcile exceptions and check the released result before retiring the previous system.
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